There is a minimum 24-hour notice cancellation policy in effect for all appointments/services booked with In Balance Massage & Yoga and/or Stephanie Padfield. Without sufficient notice you will be subject to a cancellation fee for any missed or cancelled appointments. Any changes to an existing appointment that lessens value of original appointment (time/duration/service types booked) will still be charged at full rate of original appointment booked. If you are late for your appointment you will still be charged in full for the original appointment booked.
Circumstances are taken into account as much as possible, however please keep in mind that lost appointments are lost income, and time is needed to re-book open slots.
These protocols are aligned with other local business’s in this sector. Please inquire with any questions/comments/concerns.
Thank you so much for your consideration of this matter.
- Stephanie Padfield, RMT/RYT200 | In Balance Massage & Yoga